Privacy policy

Effective Date: June 28, 2026

At Mocha Silk Skincare, LLC ("Mocha Silk Skincare," "we," "our," or "us"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or otherwise interact with us.

By using our website, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information: name, billing address, shipping address, email address, telephone number.

Order Information: products purchased, order history, order totals, shipping information.

Payment Information: Payments are processed securely through trusted third-party payment providers. Mocha Silk Skincare does not store your complete credit card or debit card information on our servers.

Technical Information: When you visit our website, we may automatically collect IP address, browser type, device information, operating system, website activity, pages visited, and date and time of access.

How We Use Your Information

We use your information to process and fulfill orders, provide customer support, communicate about your order, send shipping updates, improve our products and website, detect fraud and enhance security, and comply with legal obligations.

With your permission, we may also send promotional emails regarding new products, special offers, and company updates. You may unsubscribe at any time.

Information Sharing

We do not sell or rent your personal information. We may share limited information only with trusted third parties necessary to operate our business, including payment processors, shipping carriers, website hosting providers, marketing service providers, analytics providers, and government authorities when required by law. Each provider receives only the information necessary to perform its services.

Cookies & Similar Technologies

Our website uses cookies and similar technologies to improve website performance, remember customer preferences, analyze website traffic, and enhance your shopping experience. You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

Email Marketing

If you subscribe to our mailing list, we may occasionally send product announcements, promotions, educational content, and company news. You may unsubscribe at any time using the unsubscribe link included in every marketing email.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of electronic transmission or storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfill your order, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Privacy Choices

Subject to applicable law, you may request to access your personal information, correct inaccurate information, delete certain personal information, or opt out of marketing communications. To submit a request, please contact us using the information below.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective upon posting the revised policy on our website. The updated Effective Date will appear at the top of this page.

Contact Us

Mocha Silk Skincare, LLC Email: support@mochasilkskincare.com Phone: (770) 807-2692 Website: www.mochasilkskincare.com

Thank you for trusting Mocha Silk Skincare. We are committed to protecting your privacy with the same care and integrity that we put into every handcrafted product we create.

Entice • Nourish • Escape